Click the links below to go to particular sections or scroll down to read our policies in full. We recommend that you read the entire document. Please feel free to call or email at any time if you have questions.

Who to contact about:          

• Questions about schedules for classes, see this page and/or Contact [email protected]
• Questions or comments about class dynamics or about what we’re doing in class: Contact Katie.
• Questions about Best Practices and health concerns during live classes, see this section and/or contact Katie.
• Details about barter or scholarship options, Contact [email protected]
• Registration and/or payment questions: Contact [email protected]
• Requests to move to a different class: We will try to accommodate you before the first week of class. Contact [email protected]
• Questions about schedules or particular dates: Ask Katie.

How to contact us

Katie O'Dea, Director and registered teacher
Send Katie an email

Admin
Send an email 

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Health & Wellness Protocols

We have always taken these extra steps in class to avoid the spread of germs. 

• All shared instruments/props are sanitized between classes. Mouthed instruments and props are always disinfected between classes with a three-step process: spray with a food surface safe sanitizing spray, wash with hot soapy water, and dry with a Norwex cloth.
• Sanitizer is always available for families during class for use whenever needed.
• Rooms are always sanitized. For example: markers, doorknobs, light switches, trash cans, etc.

Make-ups and missed classes

If you need to miss a class for any reason, you’re welcome to make it up any time within the current session. However, you MUST arrange your make-up in advance; please don’t just drop in to a class! Classes can get very crowded when unexpected  families drop in at the last minute; we have a limited number of seats available for makeup to keep classes safe and manageable.  Our make-up policy is liberal, but not to be used to regularly attend an otherwise waitlisted class. 

Click here to schedule a make-up class

We frequently schedule a week of extra make-up/demo classes at the end of each semester. This is a great time to make up a missed class or bring a friend to check out the fun. If space permits, you’re welcome to attend during that week even if you haven't missed a previous class.

If you miss a class during one semester, it isn't possible to schedule your makeup for the next semester. Make-ups must be scheduled within your current semester.

In the event of inclement weather, or other unforeseen circumstances (natural disasters, public health concerns, etc) causing class cancellation, we will make every effort to offer a make-up class, but will not refund for class closures that are mandatory or beyond our control. Please feel free to schedule a makeup for a class during your current session. We want you always to be safe!

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Withdrawals and refunds: Cancellation policy

We make schedule and financial decisions based on the information we have at the start of classes, and when people withdraw after the start of classes, this can cause us some financial consequences as well as scheduling problems. Our withdrawal policy is liberal, but does reflect this reality. We do not offer refunds after the first day Monday of the session.

Withdrawals prior to the start of the session: You will receive a full credit or refund.

No refunds are given in these circumstances: No refunds after the session begins. If you have special circumstances, please let us know right away.

In the event of inclement weather, or other unforeseen circumstances (natural disasters, public health concerns, etc) causing class cancellation, we will make every effort to offer a make-up class, but will not refund for class closures that are mandatory or beyond our control. Please feel free to schedule a makeup for a class during your current session. 

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Weather closings

When we cancel due to weather, we'll post immediately to our Latest News column, and notify you by text and/or email. 

In the event of inclement weather, or other unforeseen circumstances (natural disasters, public health concerns, etc) causing class cancellation, we will make every effort to offer a make-up class, but will not refund for class closures that are mandatory or beyond our control. 

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Holidays and public school breaks

If our semester runs through a national holiday or public school break, we typically have classes as usual; check the Latest News column for that information when the holiday approaches. If you have an older child who is off from school on these dates, they’re welcome to come with your enrolled child to class. But pls bring a mobile device or a book for them so they'll be comfortable sitting outside the circle and not participating - safety of the littlest ones enrolled in class is paramount.

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Payments

Unless you make an arrangement with us in advance, payment in full is required prior to the start of classes. We can't guarantee your place in class or your access to Music Together^® Online classes unless we have a payment or a payment arrangement.

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Visitors in class

You're welcome to invite your friends to join you in class when they sign up for a free session - we love sharing this magic experience with friends! We just ask that you schedule your friend's visit using the demo scheduler, so we can manage class numbers and know who to expect.

Your local friends and family members with children are welcome for a free one-time visit. If you have friends or family members with children visiting from out of town, we appreciate a $10 donation per child to our scholarship fund on their behalf. We ask that they also use the demo scheduler so we'll know who to expect. Of course, grandparents are welcome any time!  

Remember, if a friend enrolls and mentions your name as a referral, both of you get a $15 discount off your tuition for one semester. The referred family must be a NEW enrollment, not currently or previously enrolled. More information about our friendship discount

When schools are closed, your older children are welcome to come with your enrolled child to class. But pls bring a mobile device or a book for them so they'll be comfortable sitting outside the circle and not participating - safety of the littlest ones enrolled in class is paramount.

Note – If you’re caring for a non-enrolled child, you’re welcome to bring them for up to two visits. If they will be visiting for more than two classes, we request a donation to the scholarship fund on their behalf. Alternatively, we might consider enrolling children who are frequent visitors.

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Firearms

We respect your right to own and carry weapons, but we request that you do not bring firearms into our classroom space. Our request that you leave your firearms at home is echoed by many of our host locations, which have no-gun policies for their church or business space. Thank you for your understanding. 

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Privacy

Heartland Music Together respects your privacy and will never share, sell, or rent your personal information with third parties for their promotional use. Your email and mailing addresses will be shared only with our licensor Music Together LLC for educational and quality assurance purposes. We do not save credit card information or your password.

Music Together LLC sends enrolled families an e-newsletter four times per year. If you prefer not to receive these emails, you may unsubscribe via a link at the bottom of each newsletter. 

From time to time photos or videos may be taken during class and used only for the purposes of promoting our classes on our website, fliers and/or Facebook page (without names). When you enroll for a semester, you can indicate whether you give your permission to be in these photos or not. In addition, you're welcome to take photos of your child in class (though we prefer that you spend class time engaging with your child!). Please respect the privacy of others in the class. If you plan to take photos that include the group, please check in advance to make sure people are comfortable having themselves or their children photographed. This is especially important if you plan to post these images using social media.

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